Something to think about...
The user is not broken. Your system is broken until proven otherwise...
The most significant help you can provide your users is to add value and meaning to the information experience, wherever it happens; defend their right to read; and then get out of the way... Information flows down the path of least resistance. If you block a tool the users want, users will go elsewhere to find it. You cannot change the user, but you can transform the user experience to meet the user. Meet people where they are--not where you want them to be.
Karen G. Schneider. "The User Is Not Broken." Free Range Librarian, June 3, 2006 http://freerangelibrarian.com/2006/06/the_user_is_not_broken_a_meme.php
Lisa Mecklenberg Jackson
MLA PR & Marketing Committee Chair
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment